Photo: Bogdan Popa/autoevolution/Honda
First of all, let’s have a look at the symptoms.
Based on a growing number of reports I’ve seen lately, Android Auto and CarPlay either fail to connect or suffer a random disconnect that happens while driving.
At first glance, the issue mostly happens when going over a speed bump or a pothole. This could suggest a potential USB port problem, especially as the whole thing takes place on Android Auto and CarPlay with different cables.
On the other hand, I’m seeing users claiming that changing cables used for running Android Auto and CarPlay fixes the random disconnects completely or improves the overall stability, with the connection dropping much rarer.
Sure enough, a universal fix doesn’t seem to exist right now, so CR-V owners must do all the hard work and try everything on their own. High-speed cables that come in the box of the phone don’t always produce an improvement.
Another workaround that seems to help is cleaning the phone’s or the car’s USB port, as any debris or dust could easily cause a lost connection.
But at the end of the day, all signs seem to suggest that the cable is loose in the car’s port, so the random disconnects can hardly be prevented. Oddly enough, everything has been working just fine for all these people until recently, so it’s unclear what exactly changed and why both mobile phone projection systems are now failing.
If your car comes equipped with wireless Android Auto and CarPlay, you should just stick with this option. It’s not a secret that cables are very often the ones to blame for connection issues, and in the Android Auto world, at least, finding the perfect cord is quite a challenge. Google itself has a series of guidelines to help drivers choose a better cable for Android Auto, but random disconnects are still common.
Google, Apple, and Honda have so far remained tight-lipped on these problems, but given it’s a CR-V-specific issue, maybe the carmaker should have a look at the USB port. One of the users struggling with the bug told me they reached out to the dealership and got the USB port replaced completely, though it’s hard to tell if everything comes down to a faulty component or if it’s just a cable issue. Trying out a certified cable seems to be the best option right now.